Effective Date: 1st July 2025
Tenderly ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our website and services.
We may collect various types of personal data to provide and improve our services.
Information you provide includes your name, email address, phone number, business name and details, project descriptions and uploads, and your account credentials. These details are typically submitted during account registration or while interacting with features on the platform.
Automatically collected information includes your IP address, browser type, device details, pages visited, time spent on the platform, and data collected through cookies or similar tracking technologies.
Payment information is processed through secure third-party providers. While we facilitate transactions, Tenderly does not store your full payment card details.
The information we collect allows us to create and manage user accounts, enable the posting and bidding of projects, and match clients with contractors. We also use this data to send important notifications, enhance the functionality and user experience of the platform, and meet legal and regulatory obligations.
We process your personal data in accordance with applicable data protection laws under several legal bases. These include contractual necessity (to provide the services you've requested), legitimate interests (such as improving our services), consent (where required for marketing or optional features), and compliance with legal obligations (such as fraud prevention or tax compliance).
We do not sell your personal data. We may share your information with other users of the platform where necessary, such as when a client and contractor interact. In addition, we share data with trusted third-party service providers such as hosting providers or payment processors, solely to support our business operations. We may also disclose data if required by law to regulators or law enforcement. All parties we share your data with are required to handle it securely and in accordance with this Privacy Policy.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, regulatory, tax, or accounting requirements. After this period, your data will be securely deleted or anonymised.
Under data protection law, you have the right to access any personal information we hold about you, to request correction or deletion, and to withdraw consent where processing is based on your consent. You may also object to or restrict certain types of processing. If you are dissatisfied with how your data is handled, you have the right to lodge a complaint with the Isle of Man Information Commissioner or your local data protection authority. To exercise any of these rights, please contact us using the details below.
Our website uses cookies to enhance functionality, analyse traffic, and provide a more personalised experience. You can manage or disable cookies through your browser settings, though some features of the site may not function properly if cookies are disabled.
We implement appropriate technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration. These measures include secure servers, encryption where applicable, and regular review of our security practices.
If we transfer your data outside of the Isle of Man, the UK, or the European Economic Area (EEA), we will ensure that suitable safeguards are in place. This may include the use of Standard Contractual Clauses or other legally approved mechanisms to ensure your data remains protected.
We may update this Privacy Policy from time to time to reflect changes in law, technology, or business practices. Any updates will be posted on our website with the effective date noted. If we make material changes, we will notify you where appropriate.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, you can contact us at:
Tenderly
Email: Support@tenderly.im
Tenderly is a trading name of AH Grace Ltd
Registered in the Isle of Man with Company Number 133190C
Registered Office: 32 Cronk Avenue, Onchan, Isle of Man, IM3 3DF